Training for Satisfaction and Service Quality and Quality management Guide - Management Review

Information Quality Improvement
Participants learn the quality principals that must be applied to integrate business processes and information systems, reclaim lost profits, and move their organizations toward world-class performance.
Valtera: Customer Loyalty Consulting
Our integrated approach puts the right people in the right environment to maximize customer loyalty. Raising service quality goes beyond training.
Nb of rev= 2 - Organizations for Quality Management