Reengineering and Modification of Business Process and White Papers and Operation management Guide - Management Review

Business Reengineering at CIGNA Corporation: Experiences and Lessons Learned From the First Five Years
By J. Raymond Caron, Senior Vice President, CIGNA Corporation. Management Information Systems Quarterly, Society for Information Management Paper of Year for 1994.
 
Nb of rev= 1 - Management of Technology Life Cycle